All content on jaceykdew.ca is protected by copyright and other intellectual property laws. All content on jaceykdew.ca and items available for purchase in the shop, is intended for personal use only. Any other use of content accessed, downloaded, or purchased is strictly prohibited. You may not modify, transmit, publish, participate in the transfer or sale of, reproduce, create derivative works from, distribute, preform, display, or in any way exploit, any of the content, in whole or in part. By accessing, downloading, or purchasing on jaceykdew.ca, you hereby acknowledge and agree to these terms.
If you wish to partner commercially, and achieve a commercial license, please email affiliate@jaceykdew.ca.
NO AI TRAINING: Without in any way limiting the author’s and publisher’s exclusive rights under copyright, any use of this publication to “train” generative artificial intelligence (AI) technologies to generate text is expressly prohibited. The author reserves all rights to license uses of this work for generative AI training and development of machine learning language models.
jaceykdew.ca reserves the right to change the terms and conditions of sale at any time. Revised Terms will be made available on our website. Customers are encouraged to review the Terms and Conditions on a periodic basis for modifications.
All sales on jaceykdew.ca are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein without regard to conflict of law rules. If any of the terms in these terms are not valid of legally enforceable, the other terms will not be affected.
By purchasing on jaceykdew.ca, you represent and warrant that you are of age under the laws of your jurisdiction and/or lawfully able to enter contracts, and make purchases, or that you have the permission of a parent or guardian to make store purchases on this website.
We will only email you once permission has been granted by signing up for the newsletter and subscription service, or for relevant emails for shopping purchases. You may revoke permission at any time.
Refunds and Returns
Author fulfilled merchandise and physical books can be returned for approved reasons within 14 days of delivery, at the discretion of Jacey K Dew on a case by case basis.
Potential approved return/refund reasons include:
Change of mind prior to items being shipped out. Dead on arrival (rejecting delivery of item directly with the delivery company if visibly confirmed damaged). Damaged upon opening. Wrong item sent. Parts missing. Significant misprints. Significant manufacturer defects.
We do not provide returns/refunds for reasons such as:
Delayed arrival out of our control. Don’t want/like/need it anymore. Change of mind. Price changes. Order by mistake. High shipping costs. Does not meet expectations. User error/damage. Miss delivered items due to customer error.
Contact admin@jaceykdew.ca to start the process. Please include the reason and necessary pictures or video to verify your issue.
We will investigate, verify, and offer a solution based on the case and our policy. This may include any of the following, but not limited to, refund, partial refund, item return, or exchange.
We will not approve return and/or refund if we suspect customer damage or read and damage for return, or other scam and fraudulent activity.
Digital Items
Digital items are considered consumed upon access or download, and are not returnable, not refundable, not exchangeable.
You are responsible for ensuring you download the item before the time limit is up or before you exit the download page.
Printful Fulfilled Merchandise Return/Refund
Printful fulfilled items are subject to Printful’s return policy outlined at https://www.printful.com/policies/returns
To summarize, no returns or exchanges, except when the fault (misprint) of Printful.
Printful Fulfilled Merchandise has a no return policy. Misprints/damaged/defective items must be submitted to Printful within 4 weeks. Redelivery of items unclaimed are the customer’s financial responsibility.
Subscriptions (SuperData)
You represent and warrant that you are of age under the laws of your jurisdiction and/or lawfully able to enter contracts. If you are not legally able to enter contracts, you cannot use the SuperData subscription service at any time or in any manner or submit any information to us.
Once a subscription service starts, you can’t get a refund for any payments already made. A subscription is considered consumed once access is given.
Once cancelled you will still have access to the end of the subscription period paid for. Abuse of your subscription account will cause immediate termination.
If I can’t fulfill a mailing obligation, due to an issue on my side, I will refund the excess payments on the account over and above Diurnal payment level.
Product included in mail and packages may vary due to location of subscriber, due to customs, delivery options and price, and other reasons.
Order Cancellation
Jacey K Dew has the right to cancel any order for any reason. Including, but not limited to, suspicion of fraud.
Customs
Buyers are responsible for any customs and import taxes and fees that may apply. I am not responsible for delays due to customs or delivery.
Fulfillment
Fulfillment time varies per item.
Printful fulfilled items can take up to 10 business days to fulfill.
Author fulfilled items can take days to months, depending on whether the item is in prestock, made per order, preorder, or other varied circumstances. I do my best to get you your item(s) as soon as possible.
Shipping
We are not responsible for mis delivered items due to customer error.
If, for any reason, we can’t ship a product to you, we will refund your order in full.
Stolen packages will require a police report to be able to file with the delivery company, and receive a refund or exchange for same items.
Shipping costs are non-refundable once an item has shipped, as they are consumed upon shipment.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund Timeline
Once a refund in agreed upon with will do what we can on our side to process it within one business day. Please have patience with our various providers as they each have varied refund processing times, ranging up to 2 weeks.
Final Refund/Return/Exchange Note
Jacey K Dew reserves the right to final interpretation/explanation/decision of the return policy.
Prices
jaceykdew.ca reserves the right to change prices for products and services offered at any time, and does not provide price protection or refunds in the event of a price drop or promotional offering.
Contact
Contact us at using the form below for questions related to refunds and returns. If your question has to do with a particular order, please provide the order number.